Incident.io Integration

Ploy integrates with Incident.io to accelerate on-call access

We’re excited to announce Ploy’s latest integration with Incident.io, designed to further streamline and enhance your organization’s response to incidents and on-call workflows. This new feature provides engineers with instant, break glass access during critical incidents, empowering them to respond faster and resolve issues without the need to navigate approval delays.

Why This Matters

In high-pressure situations like production incidents, every second counts. Waiting on access approvals can significantly delay the time it takes for engineers to troubleshoot and fix issues. With Ploy’s integration with Incident.io, your team can bypass these delays, enabling faster resolutions and reducing potential downtime.

Key Benefits

1. Instant Access for On-Call Engineers

With our Incident.io integration, engineers who are on call can be granted automatic access to critical systems without the usual approval workflows. This ensures they can immediately dive into problem-solving when needed most, allowing your organization to maintain its uptime and performance.

2. Streamlined Break Glass Process

The integration reduces manual intervention by skipping approval steps for on-call engineers or those associated with a particular incident. This removes unnecessary friction from the process and helps your team act fast when the stakes are high.

3. Improved Security During Incidents

Even though this feature speeds up access, it still keeps security top of mind. With built-in auditing and logs, Ploy provides visibility into who accessed what systems during an incident. Once the incident is resolved, access is automatically revoked to maintain tight control over your environment.

4. Faster Response Time

By cutting down on approval and provisioning delays, your team can focus on resolving incidents quickly, keeping business-critical services up and running while minimizing any potential impact on customers.

5. Temporary Access

As with all access policies in Ploy, you’re able to set provisioning strategies and time-bound the maximum time access can be granted for. This enables on-call engineers to get the access they need, when they need it, but for a short period of time. They’re able to effectively re-request access right up-until their on-call schedule finishes. 

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Get Started with Incident.io Integration

This new integration makes it easier than ever to manage incidents, giving your engineers the access they need to keep your services running smoothly. Whether they’re on call or tied to a specific incident, Ploy ensures that security and speed work hand in hand, allowing your team to respond to emergencies without compromise.

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